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Proactive Proactiv Deep

Friday, September 3rd, 2010

Proactive IT Managed Services using N-able Velocity System

As a managed services provider offering 24×7 network security and support to a few of the UK’s biggest online firms and divisions of major monetary firms, ControlCircle desires to grasp what is happening at its consumer sites at all times.

But knowing the standing of a consumer’s network and having the ability to respond to it can be two absolutely different things.
‘A lot of our competition provide reporting services that alert customers whenever an IT problem arises,’ explains Simon Hancock, Finance Director of the Company.
‘In talking with customers and prospects, we learned that corporations were prepared to pay for a premium monitoring service, asserts Hancock. searching for a complete solution to make an internal system for remotely monitoring and handling purchaser IT infrastructures, the Company had clear objectives. The Company also wanted the power to’dig deep’ into shopper networks to identify issues at the most granular level possible.
‘We looked at a number of point solutions, but none encompassed everything we were hunting for, recalls Hancock. ‘Some products were designed only to be utilized in one network and did not allow for remote monitoring.

‘The N-able platform gave more detailed network information than other solutions we looked at, and its reports were the clearest and well-formatted,’ claims Hancock. ‘Instead of getting a dispatch pronouncing the server is down, N-able’s solution tells us that this particular fan in this part of the server is what’s causing the problem.’

the Company implemented the velocity System with the assistance of Computerlinks UK, N-able’s distributor in the UK.

obvious, proactive Managed Services’The N-able platform has boosted our managed service offering because we are able to give purchasers visibility into their network operations,’ says Hancock.

‘Customers now know and understand the work we are doing for them, and can see the result of their investment in our services.’ the Company is also ready to react quicker to Problems at consumer sites – occasionally even before the client knows that there’s a problem. ‘If the N-able system reports a warning, we make sure that it’s dealt with within fifteen minutes by a qualified engineer,’ Hancock explains. ‘If a server fan breaks in the middle of the night, for example, we can call the provider and have replacement equipment on-site in the morning for replacement. By the time the client comes into the office, the issue’s already been solved.’

A Winning Partnership The managed services the Company is able to provide with the N-able platform have helped win new customers and keep existing buyers on board.
currently generating over 2,000,000 a year of managed service cash, the company has joined N-able’s million dollar Club – a group of N-able shoppers who have successfully transformed their business models and command more than one million greenbacks in high-value, annuity-based managed services sales.

‘We’re able to offer a complete managed service offering thanks to the N-able platform,’ Hancock adds. ‘The solution has permitted us to grow and it’s grown with us also. N-able is the only vendor we’ve discovered that actually under- stands managed services for the SME and SMB market place, and their product reflects that knowledge.’.

About the Author

I am Network Management Engineer at Mundalake IT. Mundalake IT is a customer-focused and results-oriented network design, installation and management company. Its mission is to enable clients to achieve their maximum potential by improving their business processes through implementation and management of technology delivered by highly trained and dedicated professionals. Mundalake IT provides services to a wide range of clients – from commercial to government

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